Refund policy

RETURNS AND WARRANTIES

1A Displays™ does not offer refunds or returns on any custom or “stock-on-demand” items.
1A Displays™ cold air inflatables (i.e. fan driven inflatables) are guaranteed for one year from time of purchase against manufacturers defects only.
If you believe any part of your order is missing, wrong, or damaged, you must notify 1A Displays™ within 2 business days after delivery.
1A Displays™ offers a limited warranty of 12 months from time of delivery against manufacturer’s defects on all hardware (e.g. tent frames, flag poles, umbrella hardware, etc.) other than hardware in respect of Digital Screens and Other Digital Products.
1A Displays™ offers a limited warranty of 3 months from time of delivery against manufacturer’s defects on all fabrics (e.g. flags, tent canopies, table cloths, umbrella canopies, etc.).
1A Displays™ offers a limited warranty of 12 months from the time of delivery against manufacturer’s defects on all Digital Screens; provided, however, that 1A Displays™ does not provide any warranty for third party hardware, software or applications used in connection with or integrated with the Digital Screens and specifically excludes warranties for (a) defects caused by unauthorized modification, repair or maintenance of the Digital Screens including the use of incompatible hardware, software or applications; and (b) defects that arise from a failure to follow manufacturer guidelines, 1A Displays™’s specifications and good industry practice with respect to the use, assembly, installation, storage or maintenance of the Digital Screens. Liability is limited to repair of the Digital Screens or the replacement of a functionally equivalent replacement product. Repair or replacement of a Digital Screen shall not extend or decrease the warranty period.
1A Displays™ offers a limited warranty of 6 months from time of delivery against manufacturer’s defects on Other Digital Products.
Any claims for replacement or repair of a manufacturer’s defect shall be made in writing. These shall be submitted to 1A Displays™ within 3 months (fabrics), 12 months (hardware), 12 months (Digital Screens) or 6 months (Other Digital Products) of delivery date.
All goods or replacement goods returned to 1A Displays™ for repair or replacement under warranty or work undertaken at the purchaser’s request and at his/her cost, must be returned in a clean and dry condition and properly packaged. All returns must be accompanied by a Return Authorization (RA) number issued by 1A Displays™ and 1A Displays™ reserves the right to refuse any unit not returned in a clean and dry condition, or without a Return Authorization. To obtain a RA number, please contact your sales representative.
Digital Screens must be packaged in accordance with 1A Displays™’s specifications, including packaging in high-density foam and/or cardboard separators and securely palletized in secure cardboard boxes or hard cases specifically designed for transportation, as appropriate. Unless otherwise specified by 1A Displays™, monitors should be separated from the stand, if any, for shipment.
1A Displays™ has in its sole and absolute discretion as to whether any defective product will be replaced or repaired.